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Terms & Conditions Terms & Conditions
Welcome to nonah.fr nonah.eu and nonah.co.uk which provide access to the nonah.fr website (the "website") and sell our products to you subject to the conditions set out on this page.
Please read these conditions carefully before using the nonah.fr website. By using the nonah.fr website, you signify your agreement to be bound by these conditions.

1. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete. You can access and update the information you provided us with everytime you sign in after proceeding to checkout. If you would like to know more about the information we store regarding your personal details, please contact us.
Nonah.fr reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy
Your personal details remain confidential and we do not share our database or pass on details to other companies.

3. Access to nonah.fr
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for website access
Nonah.fr grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of nonah.fr. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of nonah.fr without express written consent. You may not use any meta tags or any other "hidden text" utilising nonah.fr's names or trademarks without the express written consent of nonah.fr. Any unauthorised use terminates the permission or license granted by nonah.fr.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Nonah.fr as long as the link does not portray Nonah.fr or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Nonah.fr logo or other proprietary graphic or trademark as part of the link without our express written consent.

5. Copyright, authors' rights and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Nonah.fr and is protected by French and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of Nonah.fr and is protected by French and international copyright and database right laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without Nonah.fr's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Nonah.fr's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Nonah.fr's express written consent.

6. Conditions Relating to the Sale of Products to You
Nonah does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use nonah.fr only with the authorisation of a parent or guardian.
All orders on Nonah.fr have to be for the usual needs of a family.
Nonah does not have the purpose to sell to retailer's.

7. Our contract
When you place an order to purchase a product from nonah.fr, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

8. Returns
By law, You have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
To cancel your purchase within the seven-working-day cooling-off period:
- Please contact us and mention your order number, the article You would like to return and why (You can give the reason for the return as "I just don't want it anymore"). We will confirm that we accept the return and we will let you know how to proceed.
- The invoice needs to be included into the parcel, or the name of the person who ordered it.
- The original packaging has to be used to return the unwanted item(s) within seven working days of the day after the date that the item was delivered to you.
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If this is the case, please contact us as soon as possible.

As soon as we receive the returned item, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge.

9. Pricing, availability and delivery
The prices displayed on the website are in Euros, inclusive of VAT, but without the participation to the delivery charges. We reserve the right to make changes to our prices at any time, but the prices on your order are the ones displayed at the time of your order.
A participation to delivery charges of 10.00 to 55.00 Euros per product ordered will be added to the total amount of your order, for delivery in mainland France, Italy, Spain and UK.
Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such.
As we process your order, we will inform you by e-mail if any products you ordered turn out to be unavailable.

For the moment, we are unable to accept orders with deliveries outside mainland France, Italy, Spain and UK.
The goods will be delivered to the address you entered in your order within 2 or 3 weeks. If you haven't received your order within 3 weeks, please contact us.
If you wish to receive Nonah products outside this zone, contact us, we will let you know in which conditions this is possible.
If you have any queries relating to the delivery of your order you can contact us at bonjour@nonah.fr.

10. Customs
When ordering goods from Nonah.fr for delivery overseas or switzerland you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Nonah.fr, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

11. Health & Safety
You must, upon receipt of any product, read carefully any safety warnings and follow clearly any guidelines on how to use the product. If you are in any doubt about the use of the product, the meaning of any warnings, or whether your intended use of the product is safe, we urge you to contact us for clarification prior to use. Nonah will not be held responsible for any negligent use or misuse of products purchased from our shop. If no instructions are issued and you have a query about how to use the product you are purchasing, we request that you contact us.

12. Payment
You can pay with payment cards in Euros. The cards registered outside mainland France have to be international payment cards. Nonah uses Paybox to proceed your payment. For more informations, consult the “Security” area, next to the Terms&Conditions.

13. Electronic communications
When you visit Nonah.fr or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, including prices, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

15. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

16. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

17. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of France, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of Paris-France.

18. Our details
Nonah.fr, nonah.co.uk et nonah.eu are owned and operated by Nonah SARL.

Nonah SARL
47, rue Emeric David
13 100 Aix-en-Provence
France

Registered in France RCS Aix-en-Provence 499 021 020
Intracommunity VAT Reg. No. FR89499021020

You can contact us by visiting contact us.
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